Premium Service That Goes the Extra Mile

Having spent a life time in the hospitality & service industry, I have learned what true customer service is & have carried these same principals to Real Estate. This is how I consistently meet & exceed the expectations of my Clients. Having a professional, pro-active, positive outlook makes me stand out as an industry leader with RE/MAX.

I build trusting relationships with my Clients by honest hard work & integrity. I believe my role in the buying & selling of residential property is much more than contracts & transactions. I believe it’s all about working closely with my Clients, listening to their wants & needs to help them achieve their dreams & goals as home owners. By learning as much as I can about my Client’s lifestyle and special circumstances, I can focus effectively on sourcing out properties that are best suited to my Clients needs. This helps to make the process of buying & selling flow as smooth & stress FREE as possible.

“It’s not just a business transaction with me, its relationship building. I want my Clients to think of me as a trusted friend, not just their Realtor”.

The combined power of an industry leader, RE/MAX & Bill Launay offer an impressive array of technologies designed to market & optimize your homes exposure to promote a quick sale for the best price. On the Buyer’s side, RE/MAX holds an average of 35-40% of the market share at any given time in the Nanaimo area which enables me to locate exactly what my Clients are looking for quickly & for the best price. Clients who take advantage of my Premier Client services together with RE/AMX’s long established network & sophisticated systems enjoy outstanding results.

I make a point to explain each of the steps involved in buying or selling a home to each Client before the process gets underway. I know that buying or selling a property can be one of life’s most stressful experiences & I’m committed to making the process as smooth & stress FREE as possible.

Here’s What Some Of My Clients Have To Say About My Services…

Hi Bill,

We just wanted to say thank you so much, for helping us find the perfect condo for us to live in, and for helping us through the sometimes difficult process of buying a new place to live. We appreciated the fact that you were very reliable, punctual, and just a phone call away whenever we had any questions and/or concerns.

You understand the true meaning of customer service. We would highly recommend you to anyone we know that is purchasing a new home, or selling their home.

Thanks again for a great experience.

~Tricia G. and Carl R.~

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August 31, 2007

Dear Bill,

We would like to take this opportunity to thank you and acknowledge your caring, professionalism and especially your patience with the purchase of our new home. You always made yourself available to us to address our many questions and concerns and found us a wonderful home.

We both appreciated your diligence, hard work and willingness to go out of your way to provide a remarkably high level of personal service. This level of service and professionalism coupled with an obvious adept ability for difficult negotiations enabled us to find the perfect house and purchase it on our terms. Your sense of humour and extra attention to the fine details enabled us to feel confident in our search and ultimate purchase of our home.

You were always a pleasure to work with and we would definitely have no hesitations recommending you to our family and friends.

Kindest regards,

Dave & Alyssa B.

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Bill, 

Thank you once again for all your help in making our purchase so easy! You kept us informed, directed us to find convenient services we needed, all the while ensuring things happened in a timely, seamless manner.

As a professional in a related industry, I can certainly say your service and commitment to us, your customers, was definitely a cut above.

You’ve got our recommendation, that’s for certain!

We look forward to future dealings with you,

Best regards.

Tammy L.  Hoolsema

Notary Public

and

Gary Nakashima, Pres.

Pacific Net & Twine

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March 15, 2007

Dear Bill,

When I decided to sell my property, a unique, high end waterfront, I knew that I needed a very special Realtor. I needed someone who was dedicated to his usiness but had my interests foremost in mind, who would keep me abreast of all developments and answer any of my calls promptly, someone who would expose my listing to the most possible Clients.

You have proven me correct in my choice of you as that Realtor and I am delighted with your results. My heartfelt Thanks!

Warm regards,

Marion R.

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March 8, 2007

Hello Bill,

My mom, Irene and I would like you to know we were very satisfied with the service you gave us in the sale of Irene’s property.

We found you to be informative about the things we didn’t know. Your pleasant and patient nature were also very much appreciated. The time you spent contacting me by phone made it possible for me to travel back and forth between my home and Irene’s property. My family was also grateful for this. Also, thank you for checking Irene’s property while I was gone.

I would definitely recommend you to family and friends as a Realtor with integrity.

Sincerely,

Carol E.